Appointment Protocols
  • ALL eyecare related services will require an appointment. Examples include:
    1. Eye exam
    2. Glasses or contact lens pickup
    3. Glasses repair or adjustment
    4. Eyeglass frame or lens selection
    5. Call ahead for curbside pickup options
  • Only the patient is allowed into the building at the time of your appointment.
    1. A +1 is only permitted for patients under 18yo or patients whose physical or emotional well-being and care require assistance.
    2. Families or parents bringing multiple children will have to schedule multiple appointments; no exceptions to this rule
    3. All others must please wait outside of the building; cannot wait in the wait area
    4. If a patient cannot meet this criterion, they must reschedule to a time when they can meet this criterion
  • If a patient develops a fever, cough, shortness of breath, chills, muscle pain, headaches, sore throat, new loss of taste or smell, congestion or runny nose, nausea or vomiting or diarrhea prior to their previously scheduled appointment, they should call the office to cancel.
  • Late arrivals for scheduled appointments:
    1. If a patient calls or arrives late to an appointment (10 minutes late), please stay in your car and call us when you arrive. We will call you when or if we have a space ready.
Check-in Process
  • All patients +1 are required to wear a mask the ENTIRE TIME while in the building. NO EXCEPTION TO THIS RULE
  • Patients will only be admitted into the building five (5) minutes before their appointment time. If you arrive earlier, please wait outside until five (5) minutes before your appointment time.
  • Please stop at the front vestibule to wash your hands upon entering the building.
  • Patients are instructed to remain behind/in line with the physical plexiglass barrier when interacting with our front desk & check-out staff.
  • SEG COVID-19 Screening Questions – Our front desk staff asks every patient and their +1 (when applicable):
    1. “Do you currently have any of the following symptoms?”
      1. Fever
      2. Cough (new)
      3. Chills/repeated shaking with chills
      4. Shortness of breath/difficulty breathing
      5. Muscle pain or body aches
      6. Headache
      7. Sore throat
      8. New loss of taste or smell
      9. Congestion or runny nose
      10. Nausea or vomiting
      11. Diarrhea
    2. “Have you been in contact with anyone who has, in the past two weeks?”
      1. If NO, ok to see patient
      2. If YES to either:
        1. Patient is to be sent home immediately and instructed to contact their PCP
        2. Inform patient we will contact them to reschedule their appointment
    3. We check temperature on every patient +1 entering the building
  • Every patient is given a single use stylus/pen to use during the office visit (it will be yours to keep) for the entry kiosk and checkout area
SEG Infectious Disease Preparedness & Response
  • SEG will adhere to proper respiratory etiquette: all staff, patients and their +1 will be required to wear a mask while in the building
    • Because of the potential for asymptomatic and pre-symptomatic transmission, face masks are required for everyone inside of SEG, even though they do not have symptoms of COVID-19
  • All patients +1 will be asked the SEG COVID-19 screening questions when they schedule an appointment and again when they arrive at the office
  • All patients +1 will have their temperature checked when they arrive at the office
  • SEG promotes frequent and thorough hand washing; multiple locations are present within the office to perform this task
  • SEG has informed & encouraged all staff to self-monitor for signs & symptoms of COVID-19 if they suspect possible exposure
  • All SEG staff are to immediately inform a doctor or office manager if they become sick or are experiencing symptoms of COVID-19
  • SEG staff are to monitor all patients +1 and their fellow co-workers for signs & symptoms of COVID-19; they are to report any concerns immediately to a doctor or office manager
  • If a staff member or patient is suspected of COVID-19, they are to immediately leave the building and consult with their Primary Care Physician
  • SEG has installed physical plexiglass barriers at the following locations:
    1. Front Desk
    2. Check Out
    3. Doctors examination microscopes
  • Wait Areas:
    1. We have rearranged/removed the number of chairs in all wait areas to allow for better “social distancing” [6’ apart]
    2. SEG encourages all patients to practice proper social distancing
    3. Be certain to maintain proper Social Distancing between patient groups
Glasses & Contacts
  • SEG will provide curbside pickup of purchased eyeglasses and contact lenses for any patient who wishes
  • Patients are not allowed entry into the Dispensary/Contact Lens areas unless attended by a SEG staff member; if one is not available,please wait until one is available
  • Glasses:
    1. All patients seen in the Dispensary will be on an appointment schedule
    2. All patients are to be instructed to wash their hands prior to entering the Dispensary for frame selection (use sinks in Contact Lens room)
    3. All patients are to be attended by a SEG staff member at all times
    4. SEG staff will inform patients that SEG staff will remove patient selected frames from the frame boards
  • Contact Lenses:
    1. All patients are to be instructed to wash their hands upon entering the Contact Lens Room
    2. All patients are to be attended by a SEG staff member at all times
    3. Any patient who needs contact lens solution is to be provided a complimentary contact lens solution kit
    4. All patients seen in Contact Lens will be on an appointment schedule
  • Material Pickup/Repair/Adjustment
    1. All patients seen will be on an appointment schedule